XTM Knowledge Base

🍓 Translation memory (TM)

• How to add tags to TMX files

• How to manage a translation memory (TM) in XTM Cloud

• How to import a translation memory (TM) into XTM Cloud

• How to export a translation memory (TM) from XTM Cloud

• How to create and apply a TM penalty profile

• Translation memory (TM) – most common issues & troubleshooting

• Reindex of translation memory (TM) & terminology

• New language vs. language variant

• TMX attributes applicable during TM import & export

• Cross-file repetitions and TM matching

• XLIFF:doc status

• Translation memory (TM): Frequently Asked Questions (FAQ)

• Best Practices for Importing a Translation Memory (TM)

• How to Determine the Origin of a Particular Translation Memory (TM) Match in a File

• What should I do if the Approve TM option has not worked?

• Translation memory (TM) matching and its expected behavior

🥝 Terminology

• How to extract terminology from projects

• How to import terminology into XTM Cloud

• How to manage terminology in XTM Cloud

• How to export terminology from XTM Cloud

• Terms & Metadata

• Terminology extraction mechanism

• What are stopwords?

• Stemming

• Why are terms not highlighted in XTM Workbench?

• Highlighting forbidden terms in XTM Workbench

• Best Practices for Importing a Terminology

• Terminology: Frequently Asked Questions (FAQ)

🍍 Machine translation (MT)

• How to enable and set up machine translation (MT)

• Machine translation (MT) – most common issues & troubleshooting

• Accessing machine translation (MT) performance data/calculating costs based on EDC

• How to configure Service Account Key for Google Auto ML Project?

• DeepL Translator: Plain/Polite feature for Japanese

• How to Set Up a Project to Start and Finish Automatically

• Machine translation (MT): Frequently Asked Questions (FAQ)

• How to solve an issue involving different API endpoints in Microsoft MT

• DeepL: Problem synchronizing data during MT connection

• How to use DeepL Glossaries

🍐 XTM UI

• How to create a dashboard

• How to generate target & pseudo target

• How to configure and use smart filters

• How to set custom language combinations in XTM Cloud

• How to create tags and tag groups

• How to customize file download settings

• Target generation – most common issues & troubleshooting

• Logging into XTM Cloud – most common issues & troubleshooting

• How to find basic contact details (URL, company name, project name)?

• System overview (linguist account)

• System overview (administrator/project manager account)

• How to enable and configure Chat/Query management module (QMM)

• How to set up automatic time tracking in projects

• Customizing the XTM Cloud login page

• Why am I unable to Start my Project in the XTM Cloud UI?

• XTM Cloud Workflow: Difference between "Rollback" and Moving Back by Selecting an Arrow Button

• Weighted Word Count (WWC)

• Working with Video Preview in XTM Cloud

• Subject matter factors

🍋 LQA & QA

• How to perform LQA

• How to perform a QA (Quality Assurance) check for a file

• How to create a QA (Quality Assurance) profile and apply it to a project

• Types of LQA report – description and use case

• Multi-project LQA report

• LQA feature

• MS Word Spellchecker – most common issues & troubleshooting

• LQA report – most common issues & troubleshooting

• List of XTM languages for which there is no spellchecker

• Regular expressions (regex) in a QA profile

• Language Quality Assurance (LQA): Frequently Asked Questions (FAQ)

• QA (Quality Assurance): Frequently Asked Questions (FAQ)

• Quality Assurance (QA) grammar checker

🍒 File processing

• How to create a filter template in the XTM Cloud UI and apply it to a project

• How can a source file be processed and what are configuration levels?

• How to request a new configuration or change to an existing one

• How to ensure the correct structure of an XML source file

• How to configure plurals in XTM Cloud

• How does the extraction of segments in MS Office files work (Word, Excel, PowerPoint)?

• A step-by-step description of project analysis

• What affects the time that the project analysis takes?

• Segment ID images

• File size limitations: XTM Cloud UI & API

• Translating PDF Source Files in XTM Cloud

• How to Exclude Particular Text from Being Translated

• Handling a Password-Secured Excel file Generated from XTM Cloud

• How XLIFF/XLF Files are Handled as Source Files in XTM Cloud

• File download and upload options

• File processing: Frequently Asked Questions (FAQ)

XTM Workbench

• How to enable and set up alternative translations

• How to enable Anonymization

• How to set length limits for a translation

• How to set shortcuts in XTM Workbench

• How to change basic settings in XTM Workbench

• How to change direction of a fragment of text in Workbench

• How to enable and apply auto-inserted inline tags

• XTM Workbench – most common issues & troubleshooting

• Locked segments – most common issues & troubleshooting

• How to obtain XTM Workbench URL (XTM Workbench instance ID)

• Issues involving WebSockets

• What is the default XTM Workbench session expiration time and how can it be changed?

• Merging/unmerging segments in XTM Workbench

• How to lock segments in XTM Workbench with pre-processing

• Why are Some Segments Recognized as Non-Translatable?

• Text direction marks

Adobe InDesign

• Adobe InDesign – most common issues & troubleshooting

• Uploading preview files for InDesign projects

• Using LiveLink with the InDesign server

• Adobe InDesign integration

Offline translation

• How to translate offline (using XLIFF files)

• Restrictions and good practices when dealing with XLIFF and multi XLIFF files in offline translation

• Translating offline with TIPP

Aligning

• How to align translated documents

• Aligning – most common issues & troubleshooting

• Aligning feature

Costs & Metrics

• How to check a project word count

• How to check a cost estimate and generate a purchase order

• How to create a rate card for a linguist

• How to enable and set up manual time tracking in projects

• Costs generation – most common issues & troubleshooting

• Costs & Metrics reports – most common issues & troubleshooting

• How is wordcount calculated in XTM Cloud?

• Costs & Metrics reports

• About Metrics

• What to do if a report is failing to generate for several projects?

• Importing rate cards – procedure and template

• XTM Costs module – basics

• Costs & Metrics reports: Frequently Asked Questions (FAQ)

XTM Visual Mode

• How to translate in XTM Visual Mode

• XTM Visual Mode (Visual Editor) – most common issues & troubleshooting

Subcontracting

• How to make custom workflow step names visible for subcontractors (LSP)

• The difference in the view of filter – Modification: Any updates to target, status or comments

• What can and cannot the LSP do in a subcontracted project?

• Subcontracting: Frequently Asked Questions (FAQ)

Email notifications

• Email notifications – most common issues & troubleshooting

• How do email notifications work in XTM Cloud?

• Email notifications – the XTM Cloud UI setup

Useful tips

• How to use browser's developer tools (Dev Tools)

• How to diagnose performance issues

• What information should you supply to XTM International Support if you want to report a bug?

• How to create multiple separate teams within one XTM Cloud instance

• How to Arrange a Project Review

Projects

• How to create a project

• How to create a project template

• How to open a file for translation in a created project

• How to submit a completed translation

• How to customize the project listing columns

• How to perform actions on multiple projects

• How to enable and add a pivot language (pre-processing) to a project

• How to manage custom fields in a project

• Project activation – most common issues & troubleshooting

• Continuous project and its outcome

• How to find a project ID

Customers

• How to create a customer

• How to set custom language combinations for a customer

• How to find a Customer ID

Users

• How to find a user ID

• How to create a user with a role

• Limited Project Manager (LPM) roles – description and customization

• What is the Difference between an Unavailable User and a Deactivated User?

General knowledge

• Public Cloud, Private Cloud, Suite – server differences

• What are the differences between an update and an upgrade?

• Google Chrome issue – SameSite policy

• Preview Extended table – description

• Moving a PVC/Suite instance to a lower XTM version

• How to Add a DTP Step to the Workflow in XTM Cloud

• Automatic time tracking vs. manual time tracking

• How can I check if the progress of my task is correct?

• Why do normal inline tags change into self-closed tags?

• How do I batch finish projects?

XTM Suite administration

• Introduction to Suite administration

• Basic diagnostic procedures and maintenance guidelines

• How to free disk space

• JMS & consumers

• (Re)starting the XTM Cloud application and its components

• XTM Cloud file tree & locations

• Usage of XTM Cloud resources

Concordance

• How to use Concordance search in XTM Cloud

• Concordance search

XTM Chat/QMM

• Chat/QMM: Frequently Asked Questions (FAQ)

• Impossible to select chat participants

XTM Connect – JIRA

• JIRA: XTM Cloud UI guide

XTM Connect – AEM

• AEM: Where are logs located and what information do they contain?

• AEM: How to enable and create DITA projects

• AEM: How to change scheduling time of project-related actions in the connector

• AEM: Frequently Asked Questions (FAQ)

• AEM: How to check REST API connection

• AEM: How to restart the TranslationConfigService component?

• AEM: How to increase the API REST token refresh frequency

• AEM: How to troubleshoot XTM Cloud in-context preview issues

• AEM: How to troubleshoot a "non-supported language list" issue while creating a language copy

• AEM: How to supply additional PDF files to the AEM instance from XTM Cloud

• AEM: How to troubleshoot an internal server error issue during project creation from Sites

• AEM: File-Naming Convention in XTM Cloud for AEM Projects

• AEM: Description of the XtmSideProjectStarter component

XTM Connect – Marketo

• Marketo: How to resolve the issue that the plugin only permits English to be used as the source language and this setting cannot be changed

• Marketo: What to do when assets are not displayed in the XTM Cloud translation plugin

• Marketo: How to update translations after changing the content of the source asset

XTM Connect – Drupal

• Drupal: Issue involving projects not returning to Drupal

• Drupal: Issue involving SOAP API not enabled on the Drupal instance upon setting up a provider

• Drupal: Creating multilingual projects in XTM Cloud

• Drupal: Continuous job

XTM Connect – GIT

• Git: Description & installation and configuration requirements

• Git: How to handle the issue that projects return to the wrong target branch

• Git: Target path mapping

• Git: XTM Cloud UI guide

• Git: General Settings tab in a bucket times out while loading – connector endpoint URL blocked by CORS

XTM Connect – Figma

• Figma: How to enable the screenshot submission feature

• Figma: Options for importing translated content

• Figma: Sorting content in an XTM Cloud source file

• Figma: What determines which languages are available during project submission?

• Figma: Text formatting in the CMS

XTM Connect – Kontent.ai

• Kontent.ai: Two ways to enter the XTM Connector translation plugin

• Kontent.ai: Naming convention for Kontent.ai projects

• Kontent.ai: What determines which languages are available during project submission?

• Kontent.ai: Use of Webhooks

• Kontent.ai: Remembering context for Rich Text fields in content items

XTM Connect – Contentful

• Contentful: What determines which languages are available during project submission?

• Contentful: Two ways to access the XTM Connect – Contentful translation plugin

• Contentful: Naming convention for Contentful projects

• Contentful: Tags

• Contentful: How to fix the "local storage" issue in Google Chrome

• Contentful: Entry-level localization

XTM Connect – HubSpot

• HubSpot: What determines which languages are available during project submission?

• HubSpot: Enforcing user and template settings

• HubSpot: Which content types can be translated in XTM Cloud?

• HubSpot: In-context preview

XTM Connect – Excel365

• Excel365: How to troubleshoot the issue that translated content is not imported back to Excel automatically

• Excel365: Size restriction for a spreadsheet that is sent for translation in XTM Cloud

• Excel365: Configuration template

• Excel365: What determines which languages are available during project submission

• Excel365: Naming convention for connector projects

XTM Connect – Google Sheets

• Google Sheets: Naming convention for connector projects

• Google Sheets: What determines which languages are available during project submission?

• Google Sheets: Configuration template

• Google Sheets: How to troubleshoot the issue that translated content is not imported back to Excel automatically

• Google Sheets: How to troubleshoot the issue that the XTM Connect panel never finishes loading

XTM Connect – Akeneo

• Akeneo: Naming convention for Akeneo projects

• Akeneo: What determines which languages are available during project submission?

• Akeneo: Continuous localization

• Akeneo: Custom Fields mapping

• Akeneo: Translating Akeneo product parent levels

• Akeneo: Problem resolution, "There was a problem with Akeneo families, check Akeneo families field again" message

• Akeneo: Setting Locale-Specific Options for an Attribute in the CMS

XTM Connect – WordPress

• WordPress: Naming convention for WordPress projects

• WordPress: How to troubleshoot the issue that some translated content is not returned to the CMS

• WordPress: What determines which language combinations are present in an XTM Cloud project?

• WordPress: Automatic content submission to XTM Cloud

• WordPress: Callbacks

XTM Connect – Optimizely

• Optimizely: What determines which language combinations are present in an XTM Cloud project?

• Optimizely: XTM.config file

• Optimizely: Callbacks

• Optimizely: XTM Scheduled job – manual & automatic content import

• Optimizely: Troubleshooting actions

XTM Connect – Microsoft SharePoint Drive

• SharePoint: Naming convention for SharePoint projects

• SharePoint: Callbacks

• SharePoint: Automatic continuous localization

• SharePoint: How does the connector work?

XTM Connect – Trados Studio

• Trados Studio: Troubleshooting actions

• Trados Studio: Locking segments according to match type

• Trados Studio: Mapping XTM Cloud segment statuses to Trados Studio segment statuses

• Trados Studio: Incorporating an additional translation memory (TM) from XTM Cloud

XTM Connect – Zendesk

• Zendesk: XTM Cloud UI guide

XTM Connect – Sitecore

• Sitecore: Troubleshooting instructions

• Sitecore: Manual for uninstalling the connector

• Sitecore: Pre-processing workflow

• Sitecore: CMS workflow settings for content that is translated in XTM Cloud

• Sitecore: What determines which XTM project templates are available during content submission to XTM Cloud?

• Sitecore: Process for removing/cancelling XTM Cloud projects from the CMS

• Sitecore: Language versions

• Sitecore: Character restriction for the names of item sent to XTM Cloud for translation

• Sitecore: Types of content item sent for translation in XTM Cloud